FAQ about our MPV transfers in Berlin and at Berlin Brandenburg Airport (BER)

Booking takes just one or two minutes online:

• enter your pick-up address and destination;
• select the date and time or add your flight number;
• tell us how many passengers are travelling and how much luggage you have;
• add any child seats, planned stops or special requests;
• see your fixed, all-inclusive price and confirm the booking.

We recommend:

• for Berlin and BER airport journeys – book at least 3–4 hours in advance whenever possible;
• for long-distance or international routes – ideally 24 hours or more before pick-up;
• for peak season and public holidays – the earlier you book, the easier it is to secure your ideal time and vehicle.

For Berlin Brandenburg Airport (BER) transfers, please provide:

• your flight number (essential for tracking);
• the scheduled arrival or departure time from the airport timetable;
• a mobile number we can reach you on – WhatsApp or a similar messenger is ideal.

We monitor your flight in real time and adjust the MPV pick-up time where needed.

Yes – most guests find it easier to arrange everything in a single booking:

• reserve your outbound and return journeys together;
• add short stops on the way – for a cash machine, pharmacy, office or key collection;
• we build all addresses into one clear route and fixed price.

We offer several convenient and secure ways to pay:

• online card payment for private travellers;
• bank transfer against invoice for companies and corporate accounts;
• all payment options and due dates are clearly shown in your booking confirmation.

Payment confirms your reservation and locks in your fixed price – there is no meter running and no surge pricing.

No. With us, the price you see when you book is the price you pay on the day.

• your quote is a fixed, all-inclusive price at the time of booking;
• standard waiting time and any airport fees are already included;
• if your route and conditions stay the same, your price does not change.

After you book and pay, we send you:

• a booking confirmation email with your full route and final price;
• an invoice or payment receipt for your records;
• on request – a detailed invoice or service confirmation for expense claims or company reporting.

Yes, we regularly look after business travellers, teams and guests:

• contract and invoice billing with agreed payment terms;
• consolidated reporting for regular journeys and events;
• a dedicated account manager and clear service level (SLA);
• advance booking of MPVs for conferences, events and delegations.

Your meeting point is always confirmed in your booking email so you know exactly where to go:

• the terminal, level and meeting zone for your flight;
• a clear point in the arrivals hall or designated waiting area;
• your driver will be holding a name board or company logo so you can spot them quickly.

Yes, we can adapt to what works best for you:

• choose a specific exit or sector inside the terminal;
• meet at a nearby car park or airport hotel;
• for VIP guests we can arrange a more discreet, low-profile meeting point.

If you cannot see your driver immediately, please:

• check the name boards at the main meeting point in the arrivals area;
• make sure you are in the correct terminal and level for your flight;
• call or message us on the contact number in your confirmation email.

We will guide you to the right place and coordinate the meeting in real time.

As a guide:

• most journeys to central Berlin take around 35–50 minutes;
• during rush hour or with roadworks, the journey may take a little longer;
• we plan with a time buffer based on your flight and exact address.

Yes, you can include stops when you book:

• one or two short stops (for example to collect keys, luggage or an additional passenger);
• a more detailed itinerary with several addresses in Berlin;
• we build all stops into one clear route and final fixed price.

We operate a modern fleet of business and premium MPVs:

• Mercedes-Benz V-Class and similar models;
• Volkswagen Multivan and other spacious MPVs/people carriers;
• a large luggage area suitable for multiple suitcases, pushchairs and equipment.

A typical configuration is:

• up to 6 passengers with comfortable, individual seating;
• around 6–8 large suitcases plus hand luggage;
• capacity may vary depending on child seats and bulky items.

Yes, if you tell us in advance:

• we can remove or fold down seats to create extra luggage space;
• this gives you more room for large suitcases, boxes or equipment;
• the trade-off is fewer passenger seats, which we will confirm when you book.

Most of our MPVs are equipped for a comfortable journey:

• complimentary drinking water for passengers;
• USB charging points for phones and tablets;
• mobile Wi-Fi where coverage and availability allow.

If staying connected is essential, please mention this when you book so we can assign a suitable vehicle.

Yes, our MPVs offer multi-zone air conditioning:

• the front and rear of the cabin can be adjusted separately;
• you can keep children and older passengers comfortable at their preferred temperature.

Certainly. On request we can:

• set up a face-to-face “conference” layout for part of the cabin;
• prepare the interior for business discussions, informal meetings or family groups.

Yes, we can carry sports equipment if you let us know in advance. Typical items include:

• skis and snowboards;
• bicycles (usually in bags or partially disassembled);
• golf bags and other bulky sports gear.

Please provide the dimensions and quantity of your equipment so we can assign the right MPV and luggage configuration.

We handle these items with extra care:

• pushchairs and folding wheelchairs are folded and secured in the luggage area;
• we factor their size in when choosing the best MPV for your journey;
• we ask you to describe the type and dimensions when booking.

Yes, pets are welcome as long as simple rules are followed:

• small pets must travel in a secure carrier;
• larger animals may need a muzzle and suitable restraint;
• we use protective covers to keep the cabin clean and comfortable for everyone.

Please always tell us about your pet when making your booking.

Yes, an MPV is often a very practical choice:

• wide sliding doors and a higher roofline make access easier;
• our drivers are happy to assist with boarding and luggage where needed;
• there is space in the boot for folding wheelchairs and walking aids.

Special equipment such as ramps may be available on request, but is not fitted to every vehicle. If you or your guests have specific accessibility needs, please describe them in your enquiry and we will advise on the best options.

In most MPVs we can safely install:

• up to three child seats or boosters at the same time;
• the exact number depends on the cabin layout and luggage you require.

Yes, most of our MPVs are equipped with:

• ISOFIX mounting points on several seats;
• three-point seat belts on all passenger seats.

Yes, you are welcome to use your own infant seat or carrycot. Please:

• tell us in advance that you are bringing your own seat;
• let us know if you need extra time or assistance to install it safely.

We are happy to help make the journey easier with children on board:

• a small blanket and pillow can be prepared on request;
• we can provide warm water in a flask for a baby bottle.

Simply add this to the comments section when you book.

Yes, if you book a return transfer:

• we plan the same set of child seats for your outbound and return journeys;
• where possible, we allocate the same MPV and driver so everything feels familiar.

Making changes is simple:

• open the personal link in your confirmation email;
• update your pick-up time, address, flight number, passengers or luggage details;
• receive an updated confirmation with all changes clearly shown.

As a guideline:

• we recommend cancelling at least 24 hours before pick-up whenever possible;
• our Terms of Booking explain any charges that may apply closer to the time;
• the earlier you contact us, the more flexible the cancellation terms can be.

You can request a refund:

• via the personal link in your confirmation email;
• or by contacting our support team directly.

Any deductions depend on how close to pick-up the journey is cancelled and are explained in our Terms of Booking.

We track your flight in real time so you do not have to worry:

• we adjust your MPV pick-up time within reasonable limits based on the new landing time;
• if there are major changes, we contact you to confirm the updated plan;
• for very long delays, additional waiting time or rescheduling may be charged according to our terms.

We work hard to be on time, but if something unexpected happens:

• you receive an updated estimated time of arrival (ETA) by phone or messenger;
• where needed, we dispatch a replacement MPV to minimise any delay;
• in the event of a significant delay caused by us, we guarantee compensation in line with our Terms of Booking.

In case of disruption en route:

• we re-route your journey using real-time traffic information;
• we keep you informed about the revised arrival time;
• if there is a technical fault, we send a replacement vehicle as quickly as possible;
• our priority is always your safety and a reliable arrival.

Our standard waiting times are:

• for BER airport arrivals – up to 60 minutes of waiting from actual landing;
• for city pick-ups – up to 15 minutes from the scheduled pick-up time.

If you need more time:

• additional waiting can be added at a clear, pre-agreed rate;
• we will always confirm any extra cost before it is applied.

Your quote is based on a few simple factors:

• your route and distance – city, long-distance or international;
• the class of MPV and level of service you choose;
• included waiting time at the airport or pick-up address and any planned stops;
• any tolls, parking fees or optional extras required for your journey.

All of this is built into a fixed, all-inclusive price. What you see when you book is what you pay on the day.

Yes, we operate 24/7 with advance booking, including early-morning and late-night pick-ups. If night-time or holiday surcharges apply:

• they are included in your quote from the start;
• you always see the full, final price in advance, with no surprises later.

We are the direct operator – not a broker, app or marketplace. That makes a real difference to your journey:

• we own and operate our MPV fleet in Berlin – no unvetted third-party drivers;
• you see a fixed, all-inclusive price as soon as you book – no hidden charges, no surge pricing, no surge pricing;
• what you see in your confirmation is exactly what you pay on the day;
• our focus is comfortable MPV transfers for airport runs, city trips and long-distance travel across Germany and Europe.

Our service covers:

• Berlin Brandenburg Airport (BER) – arrivals and departures;
• Berlin and the surrounding area for city and hotel transfers;
• long-distance routes across Germany (for example Potsdam, Leipzig, Dresden, Hamburg, Munich and more);
• private international transfers to neighbouring countries in Europe.

Most of our drivers speak:

• German and English as working languages;
• many also speak Russian fluently.

If you prefer a specific language, just let us know when you book and we will do our best to arrange it.

Yes. Our drivers follow a smart business or smart-casual dress code, ensuring a professional first impression:

• ideal for executive and business travel;
• appropriate for meeting clients, partners and guests;
• well suited to VIP transfers and events.

If you have travelled with us before and would like to request the same driver:

• mention this in the comments when you book;
• we will do our best to allocate the same driver, subject to schedule and availability.

Yes, we regularly handle:

• conferences and business delegations;
• group tours and family celebrations;
• weddings, VIP visits and special events.

We provide the right number of MPVs and help you plan the timings and routes for your programme.

Yes, on request we can:

• arrange a personal Meet & Greet with a name board or your company logo;
• include assistance with luggage and guidance through the airport;
• ensure enhanced privacy and discretion for VIP guests.

Send us a message in the chat or use the contact details on our website – we will reply and suggest the most suitable MPV transfer for your journey.