Terms & Conditions

§ 1 Scope and provider

(1) These Terms & Conditions govern all contracts for passenger transport services concluded between
AMS-MT GmbH (“Minivan Berlin”), Tübinger Str. 2, D-10715 Berlin, Germany
(hereinafter “we”, “us” or “provider”) and our customers (hereinafter “customer” or “passenger”).

(2) We provide our services as a direct carrier with our own fleet and employed drivers.
We do not act as an intermediary platform and we do not pass bookings on to
third-party transport companies as subcontractors.

(3) Any differing or supplementary terms and conditions of the customer shall not become part of the contract,
unless we have expressly agreed to their validity in writing.

§ 2 Description of services

(1) We provide professional passenger transport services, in particular:

• airport transfers (especially Berlin Brandenburg Airport – BER),
• city transfers in Berlin and the surrounding area,
• intercity journeys within Germany,
• cross-border journeys within Europe,
• business transfers, group transfers and VIP transfers.

(2) All journeys are carried out with our own fleet of MPVs / people carriers and our own drivers.
The specific vehicle category (e.g. MPV, saloon) results from the booking and/or our booking confirmation.

(3) The type, scope and timing of the service are determined by the respective booking and our related
booking confirmation. Any side agreements require our explicit confirmation.

§ 3 Conclusion of contract

(1) The information and prices displayed on our website or in other media do not constitute a
legally binding offer, but an invitation for the customer to submit a booking request.

(2) The customer submits a binding offer for the conclusion of a transport contract by sending us the required
booking information (e.g. date, time, pick-up and destination address, number of passengers) via our booking form,
by e-mail or by telephone.

(3) The contract is only concluded once we have confirmed the booking in writing
(usually by e-mail). This booking confirmation is decisive for the content and scope of the contract.

(4) The customer must provide all information required for the journey truthfully and completely
(in particular contact details, addresses, flight number, number of passengers, luggage information,
child seats and special requirements) and must inform us immediately of any changes.

§ 4 Prices and payment terms

(1) All prices are quoted in euros and include the applicable statutory VAT, unless expressly stated otherwise.

(2) The fare payable for the journey results from our booking confirmation. Fixed prices apply only to the
expressly specified services and routes.

(3) Payment methods: Depending on the arrangement, payment can be made in particular by

• bank transfer in advance,
• credit card,
• cash in the vehicle (only if expressly confirmed).

(4) We are entitled to request advance payment or a deposit, especially for high-value journeys,
group bookings or long-distance trips. The customer will be informed of this during the booking process
or in the booking confirmation.

(5) Unless otherwise agreed, the fare is to be paid in full by the start of the journey at the latest.

(6) If the customer is in default of payment, we may charge statutory default interest and claim further
damages caused by the delay.

§ 5 Performance of services / conditions of carriage

(1) The customer must ensure that he/she and the passengers are ready to depart at the agreed pick-up time
and at the specified pick-up address.

(2) For airport transfers, pick-up is usually based on the flight number and the expected arrival time provided
by the customer. The customer must inform us without delay of any flight delays, cancellations
or changes (rebooking).

(3) We reserve the right, in justified cases (e.g. technical defects, force majeure), to provide a
comparable or higher-category replacement vehicle.

(4) Transport is provided in accordance with the applicable legal provisions, in particular the German
Passenger Transport Act (Personenbeförderungsgesetz – PBefG) and the rules of the German Road Traffic Regulations
(Straßenverkehrsordnung – StVO). The driver is responsible for complying with traffic regulations and takes the
final decision on the route, unless a specific route has been contractually agreed.

§ 6 Waiting times and delays

(1) For pick-ups from addresses (e.g. hotel, private address), a reasonable amount of
free waiting time of up to 15 minutes is included in the fare, unless otherwise agreed.

(2) For airport pick-ups, a free waiting time of up to 45 minutes from the actual arrival time of the flight is
included, provided that we have been given the correct flight number.

(3) If the waiting time exceeds the above limits, we are entitled to charge
additional waiting time fees in accordance with our applicable rates or to cancel the journey
if the delay jeopardises subsequent bookings. A cancellation due to considerable delay may be deemed a
cancellation by the customer.

§ 7 Duties of the customer and passengers

(1) The customer shall ensure that all passengers follow the driver’s instructions and comply with the
legal safety requirements (in particular the obligation to wear seat belts).

(2) Smoking and the consumption of illegal substances are strictly prohibited in all vehicles.
The consumption of alcohol is only permitted with the express consent of the driver.

(3) The customer is liable for any damage to the vehicle caused culpably by him/her or
by accompanying passengers.

(4) Animals are only transported by prior arrangement and in suitable transport boxes,
with the exception of assistance dogs in accordance with applicable legal provisions.

§ 8 Cancellations and rebookings

(1) Cancellations and rebookings must be communicated to us in text form (e.g. by e-mail)
or via any online function provided for this purpose.

(2) Unless different arrangements are specified in the booking confirmation, the following
cancellation terms apply:

• Cancellation up to 24 hours before the agreed pick-up time: free of charge
• Cancellation less than 24 hours before the pick-up time: 50% of the agreed fare
• No-show without cancellation: 100% of the agreed fare

(3) The time of receipt of the cancellation by us is decisive for compliance with the deadlines.

(4) Any payments already made will be refunded in accordance with the above rules.
Refunds are generally made via the same payment method used by the customer, unless otherwise agreed.

(5) Rebookings (e.g. changes to time, date or address) are possible subject to availability.
If rebookings result in longer distances, extended journey times or additional effort,
we may charge extra costs, which we will inform the customer of before carrying out the journey.

§ 9 Luggage and liability for luggage

(1) Normal luggage is included in the fare within the scope of the agreed number of passengers,
provided that the capacity of the vehicle is not exceeded. Oversized or special luggage
(e.g. bicycles, sports equipment) must be notified in advance.

(2) The customer must inform us in advance of any special items of luggage.
Otherwise, we may refuse transport of the luggage for safety or capacity reasons.

(3) We are liable for loss or damage to luggage only in accordance with statutory provisions
and these Terms & Conditions; beyond that, liability – where legally permissible – is limited to cases
of wilful intent or gross negligence.

§ 10 Liability

(1) We are liable without limitation for damage arising from injury to life, body or health caused by
a wilful or negligent breach of duty by us, our legal representatives or vicarious agents.

(2) For other damage, we are liable without limitation in cases of wilful intent and gross negligence.
In cases of ordinary negligence, we are only liable for damage resulting from the breach of an essential
contractual obligation (a “cardinal obligation”); in such cases liability is limited to the damage
typical for this type of contract and foreseeable at the time of conclusion.

(3) Mandatory statutory liability provisions, in particular under the German Passenger Transport Act (PBefG),
remain unaffected.

(4) We are not liable for delays or impossibility of performance caused by circumstances beyond our control
(e.g. heavy traffic, road closures, extreme weather conditions, official measures or force majeure),
unless we are at fault.

§ 11 Force majeure

(1) Events of force majeure (e.g. extreme weather, natural events, strikes, official orders,
unexpected road closures) may lead to delays or make it impossible to provide the service.

(2) In cases of force majeure, we are released from our obligation to perform for the duration and extent
of the disruption. Claims for damages by the customer due to such events are excluded,
unless mandatory statutory provisions provide otherwise.

§ 12 Right of withdrawal for consumers

(1) If the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB),
the following applies: As a rule, consumers have a statutory right of withdrawal in distance contracts.

(2) However, for contracts for the provision of passenger transport services for a specific date
or period, there is no statutory right of withdrawal in accordance with
Section 312g (2) No. 9 BGB.

(3) Regardless of this, our contractual cancellation terms pursuant to § 8 of these Terms & Conditions apply.
Further information can be found in our separate Cancellation Policy on this website.

§ 13 Data protection

(1) We process personal data of our customers exclusively in accordance with the applicable data protection laws.

(2) Details on the processing of personal data, in particular the purposes, legal bases, storage periods
and your rights as a data subject, can be found in our
Privacy Policy.

§ 14 Applicable law and place of jurisdiction

(1) These Terms & Conditions and all contracts concluded on the basis of them are governed by
the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International
Sale of Goods (CISG).

(2) If the customer is a business, a legal entity under public law or a special fund under public law,
the courts at our registered office in Berlin shall have exclusive jurisdiction
for all disputes arising from or in connection with the contract.

(3) In relation to consumers, the statutory rules on jurisdictions apply.

§ 15 Final provisions

(1) Should any provision of these Terms & Conditions be or become invalid or unenforceable in whole or in part,
this shall not affect the validity of the remaining provisions. In place of the invalid provision,
the statutory provision shall apply.

(2) Amendments and supplements to the contract and these Terms & Conditions must be made in text form,
unless a stricter form is required by law.

Language and priority of the German version

This English text is an informative translation of our German
Allgemeine Geschäftsbedingungen (AGB) and is provided for convenience only.

In the event of any discrepancies, interpretation issues or legal questions,
only the German AGB are legally binding.